Micro.blog Avatar
Micro.blog
Official help account for Micro.blog.
Avatar

Micro.blog
@help

@crossingthethreshold Sorry, I broke something temporarily, all fixed now!

Avatar

Micro.blog
@help

@jonah Email to help@micro.blog is best, with the page URL. Thanks!

Avatar

Micro.blog
@help

@MitchW Thanks. I don't hate the idea. I'm not sure the best way to approach it, though. Perhaps in the future long posts on Mastodon will become more common. Already there is some variety there because the rare Mastodon instance is set to a higher character limit than the default.

Avatar

Micro.blog
@help

@pcora Thanks! We disable pinch zooming but that work-around must get by it. Good catch!

Avatar

Micro.blog
@help

@markstoneman It's fixed now. Sorry about that!

Avatar

Micro.blog
@help

@nertzy It's back up now.

Avatar

Micro.blog
@help

@maique @pcora Apologies for the downtime!

Avatar

Micro.blog
@help

@jonah Sorry about that. It's back up now.

Avatar

Micro.blog
@help

@MitchW Good point, sorry it took so long to figure this out! I'm updating the documentation.

Avatar

Micro.blog
@help

@z428 Not a known issue, but I don't think I've ever tried replying to Pixelfed. We'll have to test some more and see which side the problem is on.

Avatar

Micro.blog
@help

@crossingthethreshold It should be back now. Sorry about that.

Avatar

Micro.blog
@help

@jagibson Sorry about that. I’ve fixed it so you should be able to post again.

Avatar

Micro.blog
@help

@ChowWi Nothing unusual that I'm aware of. I've seen that error before when the Tiny theme updates... I can't remember what is causing it, but make sure under Plug-ins you are updated to all the latest versions. Let me know if it happens again.

Avatar

Micro.blog
@help

@gregmorris What Mastodon server are these coming from? In my tests, I always only get one copy. Are the messages appearing multiple times on the web too, under Mentions → direct messages link?

Avatar

Micro.blog
@help

@pratik I haven't updated the manual cross-posting yet. Probably will later after we get approved for general use.

Avatar

Micro.blog
@help

@handy We have a status page here: status.micro.blog. I think it was down about half an hour. The uptime on that page is showing 60 minutes for news.micro.blog which is the same hosting as other blogs, but the time isn't very precise.

Avatar

Micro.blog
@help

@cygnoir Should be back now. Sorry!

Avatar

Micro.blog
@help

@handy Sorry about that, should be working again.

Avatar

Micro.blog
@help

@jarrod It doesn't strip out the hashtag symbol, but if you add a "#" at the beginning of a line, because it's Markdown it turns that into a header! Which effectively does remove the hashtag.

Avatar

Micro.blog
@help

@todor Can you point to an example reply that is showing anyway? I believe if someone replies on Mastodon and removes the "@", it does still show up. If that's not what you're seeing, let me know.

Avatar

Micro.blog
@help

@jonah It's not supposed to work that way. When a post is archived, it isn't touched again. There must be something unique about bookmarking Mastodon posts... I'll look into it, thank you.

Avatar

Micro.blog
@help

@markstoneman Just fixed the issue so it should be back up. I still recommend disabling Cloudfront's proxy feature until everything is working, then enable it afterwards. It interferes with Micro.blog's ability to set up the SSL certificates especially.

Avatar

Micro.blog
@help

@adamprocter Remind me, have you turned push notifications off and then back on in the Micro.blog iOS app? That usually resolves any issues.

Avatar

Micro.blog
@help

@nertzy Fixed, sorry about that! We had a server failure tonight, but should be back to normal.

Avatar

Micro.blog
@help

@markstoneman Sorry, the error should be resolved now. Please let me know if you still see any issues.

Avatar

Micro.blog
@help

There was a glitch this morning that prevented some blogs from updating right away. Everything should be running smoothly now. If you see any issues, let us know!

Avatar

Micro.blog
@help

There might be some very brief downtime late tonight (midnight CST) for an upgrade. 1-2 minutes at most. Finalizing the rollout of new blog hosting features.

Avatar

Micro.blog
@help

Sorry for the downtime. An issue with one of our servers caused much of Micro.blog to be down early this morning, although hosted blogs continued to work. All good now. Thanks!

Avatar

Micro.blog
@help

We need to upgrade one of the Micro.blog servers tonight, midnight CST. There will be about 10 minutes of downtime on the timeline, but blogs hosted on Micro.blog will stay up throughout the upgrade.

Avatar

Micro.blog
@help

We’re going to upgrade one of the Micro.blog servers tonight at midnight CST, so some parts of Micro.blog will be offline. It may take up to 20-30 minutes (hopefully less).

Avatar

Micro.blog
@help

Apologies for some extra flakiness (and “not found” error messages) for a few minutes this morning as a Micro.blog server upgrade went off the rails. Everything should be running smoothly now. If you see any problems, please email help@micro.blog.

Avatar

Micro.blog
@help

There was an issue this morning with parts of Micro.blog that lead to slow connections or timeouts. I’m bringing everything back online now, with a couple features temporarily disabled (some profile photos, some Mastodon-related requests). Thanks for your patience!

Avatar

Micro.blog
@help

There was a temporary glitch when deploying some Micro.blog changes today that affected creating new posts. Should be resolved now! Apologies for the outage.

Avatar

Micro.blog
@help

If you noticed any new posts failing or taking longer than usual to show up today, that problem has now been resolved. Thanks for your support! (I’ll be keeping on an eye on this so it doesn’t happen again.)

Avatar

Micro.blog
@help

Push notifications to iOS for replies are working again. Thanks for your patience while we sorted that out.

Avatar

Micro.blog
@help

If you’re using iOS, you may have noticed that push notifications for @-replies haven’t been sent the last few days. I’m looking into this and hope to have it resolved soon. In the meantime, don’t forget to check the Mentions section for replies.

Avatar

Micro.blog
@help

We are rolling out updated Facebook cross-posting today with support for Facebook pages. Facebook has turned off posting directly to your profile, for all apps including Micro.blog, but pages are still allowed. Click “Edit Feeds & Cross-posting” to set up page posting. Thanks!

Avatar

Micro.blog
@help

After some server improvements today, looking into a new issue with the web version of Micro.blog signing you out too soon. Sessions usually last for months. (iOS and Mac apps should be fine.)

Avatar

Micro.blog
@help

Welcome! The full timeline and reply interface will be rolled out soon. In the meantime, create a new microblog or configure your account to point to an existing blog. If you have any questions, check out the help site.